Shipping policy

USA
Standard: 7 - 10 Business Days
Express: 3 - 5 Business Days

CANADA
Standard: 7 - 14 Business Days
Express: 4 - 6 Business Days

UK
Standard: 7 - 14 Business Days
Express: 4 - 6 Business Days

INTERNATIONAL
Express: 4 - 6 Business days

CANCELLATION

To cancel orders please contact us within 24 hours, if the items ships you can initiate a return.

CUSTOM PRODUCTS

CUSTOM PRODUCTS TAKE UP TO 2-4 DAYS TO CRAFT AND MOLD!

WARRANTY

We are committed to providing the highest quality of jewelry, which is why we provide Seraph Guarantee

If your product arrives damaged or has any manufacturing defect within 30 days, our warranty entitles you to a one-time refund of the item.

This Guarantee is voided under any user damage issues (scratches and accidental breakage).

SERAPH Guarantee does not cover lost or stolen items.

RETURNS

Our returns window are 30 days

You may return any unwanted products to us and receive a full refund. Read about our returns policy.

Tracking & Insurance

After you place your order, we will get ready and ship your package in 48 hours. You'll receive tracking information via SMS text and/or e-mail. All shipments are insured.

Our goal is to provide a smooth shopping experience, JewelsBySeraph ships orders every business day, Monday through Friday. That means your purchase will be in the mail within two business day after the payment is confirmed.